Frequently asked questions.

  • All orders are sent through Australia Post. We do not currently ship outside of Australia. All orders are posted with tracking to give you peace of mind knowing where your parcel is at any given moment. Express Parcel Post or Standard Parcel Post are both available.

    Please allow 2-5 days for your order to be processed. Postage can generally take 5-14 business days, all dependant on the location & shipping you have chosen.

    We do our very best to make sure that purchases are wrapped and shipped securely to eliminate the risk of damage during their journey to your doorstep. Due to health and safety regulations, we cannot accept any return for jewellery products. If you find that there is an issue with your order when delivered, please contact by email at montananrosecreations@outlook.com

  • Local delivery is available to customers who are within the local postcodes selected in the Albury area, you can choose this option at checkout. Orders that have been placed under ‘Local Delivery’ will be delivered within the same processing time as any other order.
    Alternatively if you are within the postcodes listed or outside you can choose local pickup. You will be contacted with information regarding your order and pickup.

  • All products are made with Australian-made high quality epoxy resin. This results in a UV resistant & non-yellowing finish. Due to the nature of resin & the process of making each piece, slight imperfections may be present. However, be assured that a lot of love & patience has gone into creating each piece.
    - To clean use a soft, damp cloth. Do not submerge in water
    - Avoid abrasive materials, please treat with care to ensure the longevity of your pieces
    - Avoid chemicals & makeup as this can alter the finish and integrity of the resin over time
    - Avoid storing in direct sunlight

    MontannaRoseCreations earrings have tiny backings to hold them in place on your lobes. They may also have jump ring connections & other small resin pieces. Be mindful to keep your earrings safe & out of reach of children, as they may be a choking hazard.

  • All products are made with Australia-made high quality epoxy resin. This results in a high gloss finish which is UV resistant, non-yellowing & food safe.
    Due to the nature of resin & the process of making each piece, slight imperfections may be present. However, be assured that a lot of love & patience has done into creating each piece.

    - To clean. use a soft, damp cloth. Do not submerge in water or use dishwasher on homewares
    - Avoid abrasive materials, please treat with care to ensure the longevity of your pieces
    - Please be aware that scratches & marks will appear over time
    - Avoid cutting directly on the resin when using serving boards etc as this may cause imperfections & scratches
    -Avoid storing in direct sunlight or close proximity to a heat source

  • For all wholesale enquires please contact by email at montannarosecreations@outlook.com to discuss!
    Please include information about your lovely store and let me know what products and quantities you are interested in. We always love hearing from new potential stockists.

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Have a general enquiry, wanting a custom piece created or interested in wholesale? Fill out some info and we will be in touch shortly! We can't wait to hear from you!